FAQ

Our supplements are crafted to support performance while honoring our heritage, using proven and carefully selected ingredients and transparent labeling. Our goal is to deliver products you actually feel in the gym and can trust to put in your body.

Our supplements are intended for healthy adults 18 years and older. If you are pregnant, nursing, under 18, have a medical condition, or take prescription medications, you should talk with your healthcare provider before using any Unchained Fitness product.

Most customers take pre‑workout 20–30 minutes before training and start with a half serving to assess tolerance. Creatine is typically taken once daily (3–5 g), with or without your pre‑workout; consistent daily use is more important than the exact timing.

Products that contain caffeine or other stimulants can cause jitters or sleep issues, especially if you are sensitive or take them too late in the day. If you are new to pre‑workout, start with a smaller serving and avoid using it within at least 5–6 hours of bedtime.

Yes. Our products undergo third‑party testing for purity to help ensure they match the label and are free from common contaminants. Laboratory analysis (Certificates of Analysis) can be provided upon request through our support channels.

If you’re not satisfied with a physical product for any reason, you have 180 days from the purchase date to request a refund of the product price. Shipping and handling are not refunded, proof of purchase is required, and we reserve the right to limit or deny refunds in cases of suspected abuse or fraud.

No. For eligible refunds under our 180‑day guarantee, you generally do not need to ship the product back. Just contact support with your proof of purchase and details about your experience so our team can review and process your request.

If you’d like to exchange a product, contact support within 180 days of purchase with your order details. The product must have at least 75% of its contents remaining, be in its original container, and you are responsible for all shipping and handling on exchanges. Clearance or final‑sale items are not eligible for exchange

Yes, we currently ship to select countries including Canada, Central America, and South America. International shipping costs and delivery times vary by destination and carrier, and additional duties or taxes may be charged by your local customs office.

Some products may be suitable for certain dietary needs, but this can vary by formula. If you have allergies or specific dietary requirements, please contact our support team before ordering so we can help you review ingredients and find the best fit.

You can manage your subscription by logging into your customer account and updating your settings, or by contacting support for help. To cancel a subscription, you must notify us at least one month before your next billing date so the change can take effect in time.

Refunds on subscriptions or memberships are handled case‑by‑case under our guarantee. Please reach out to customer support with your account and billing details so our team can review your situation and determine what is possible.

All sales of digital products (such as downloads, e‑books, or digital programs) are final and not eligible for refund. If you believe you were charged in error or received a duplicate purchase, contact support and we’ll review your case.

If you still need help, you can reach our team through the contact form on our website or by emailing our support address listed there. Include your full name, order number (if applicable), and a clear description of your question so we can respond as quickly and accurately as possible.

Once your order is processed and shipped, you’ll receive an email with your shipping details and a tracking number. You can use that tracking link at any time to see real‑time updates on your package’s location and estimated delivery date.

If your tracking shows “delivered” but you can’t find your package, or if it arrives damaged, contact our support team as soon as possible. We may ask for photos, a confirmation from the carrier, or a brief statement so we can investigate the issue, and in eligible cases we will work with you on a replacement or other appropriate solution. Please understand that once an order is marked delivered to the address provided, we must review each situation case‑by‑case to protect both our customers and our business from carrier errors or fraud.

Yes, you can request a change to your shipping address as long as your order has not been shipped yet. Contact our support team immediately with your order number and the correct address; if the order has already been processed or handed to the carrier, we may not be able to update it and you will be responsible for any reshipment costs.

To keep our pricing fair and our programs sustainable, only one discount code can be applied per order. You’re welcome to choose the code that gives you the best value, and you can still combine that code with any automatic promotions we may be running on the site.

No. You can check out as a guest without creating an account. However, having an account makes it easier to view order history, manage subscriptions, and access future rewards programs.

Our products are made in the USA and inspired by Hispanic heritage in their branding and story. Supplements for Latinos from Latinos.

Yes. We offer discount codes and are building out a perks and rewards ecosystem, including a rewards club program and a T‑shirt club program. Details and enrollment instructions will be shared on our website and through our email list as these programs go live.

Yes, many customers stack and mix our products in one drink. However, we strongly recommend assessing your tolerance first and being mindful of your total daily intake of caffeine and other active ingredients, especially if you have any medical conditions or are taking medications.

Yes. Our labels are designed to meet applicable supplement labeling regulations, including clear ingredient lists and usage directions.

Our 180‑day money‑back guarantee is designed for honest customers who genuinely want to try our products risk‑free. You can request a refund on eligible orders within 180 days, but we reserve the right to limit or refuse repeated refund requests from the same customer or household if we see patterns that suggest abuse of the policy. This helps us keep the guarantee generous and sustainable for everyone.

If you receive the wrong flavor or product, contact our customer support team right away. Provide your order number and clear photos of what you received, and once we verify the issue we will ship you the correct product as quickly as possible.